The call recording system allows the management to make assessment about how the workers are performing. The performance of the individuals at the call center can be recorded and their individual notes can be maintained. The appraisal process is easy with this system. As per the error performed by the individual, they can be given special training to make the necessary corrections. It also helps in finding out the weak points of individual workers. The system also helps the management to hear both sides of the dispute in a conversation.

The supervision of the team becomes easy. All the supervisor has to do is go through the call in the recording system, and they can find out how the worker has performed. The quality of the work can also remains high, as the supervisor can listen to the records as and when he feels necessary. If there is a dispute between two members of the company or a worker and a customer, the fight can be settled easily by going through the call record. This is plain proof and neither of the parties can go against this proof. Some of the customers will have some questions in mind. For example, many customers want to set a caller tune. If workers are delegated to work of speaking with each customer, then it will be a huge waste of time as well as resources. This is the reason that recorded messages are used for such tasks.

These can help the customer in the way they want and save time for the people in the call centers. Traceability also becomes very easy in the call recording system. By this method, the calls can be traced back to the person who took the call by the unique code for each call. Hence, the person who made the call cannot but accept the consequences of the matter. The call recording system also enhances the customer experience. If a customer needs specific details, the recorded system can provide it a lot sooner than the manual talking. Therefore, it is easier to sell more products to the customers.

The revenue of the company can increase a lot faster as the recording provides precise information to the customers and thus makes it easier to sell many products in a short period. When a company delegates the advertisement of a particular brand to a call center, the sales made by the center will be at least, 50% of the total advertisement. At the rate mentioned, the call centers get to earn a lot without much efforts applied.

With the call recording system, customer satisfaction will be high; hence, the companies will be willing to repeat business with the same company again. Threats can also be prevented. Sometimes the call centers can go through threat caller, who just call as a waste of time. It can be prevented, by avoiding that number. The system is also proof for the company on the verbal agreements on sales and other legal matters. Thus, the call recording system is indeed a boon to the call centers as well as the customers.

Format Factory was picked out because of its powerful ‘all-in-one’ functions as a free media converter. It’s packed with all the features you’d expect in a media converter. It allows you to convert files of all popular image, audio & video formats into whichever format you may require. It supports the merging of files & addition of subtitles. It also can repair damaged video & audio file. Furthermore, it’s also able to reduce Multimedia file size. It even supports the latest technology such as iPhone & PSP, making it a great way to cram multi-format goodness onto your favorite portable player.

PhotoScape is an all-in-one style photo editor, fun & easy to use. It loads incredibly fast. As mentioned above, it’s jam-packed with features, such as screen capture effect, Page Editor, Photo editor, Rename Tool, slideshow editor & batch editor, as well as many others. Much more worth mentioning is that it comes with prebuilt templates for users to create photo collages or Web comics. Furthermore, it has a standard set of red-eye removal, light/shadow, & contrast-editing features. Though packed with so many functions, it still remains easy to use. Each function is pretty self explanatory.

Orbit downloader is a download manager which is not only light & fast but can download virtually anything present on your screen. What’s great about this software is that it’s not just a simple download manager, but also serves as a media downloader. It has the unique ability to download a variety of streamed media from video sharing sites like YouTube, music from sites like Pandora, and other files from sites like Rapidshare. The Grab++ tool is an amazing feature, which scans all downloadable media on any open website and lists them with details. It also can auto detect the download link.

Aimp player, a free & light software, has been included for it’s a great alternative to Windows Media Player. It provides all the basic tools you’d expect from a media player. It supports more than 20 formats. Simply put, all major formats ’ re covered and you won’t have to waste time converting your music in order to play it. The design is sleek and the command buttons are simple to navigate. Also there’re a wide range of skins for your choice. The sound seems crisper when compared to say Winamp. Besides, it’s more than just a player with functions like recording, conversion & ripping.

Sandboxie distinguishes itself from the other security program by creating an isolated virtual operating environment where applications can be run without modifying the local drive. It keeps files off your system and in the “sandbox” instead, preventing any malicious programs from infecting operating system. As the official website states, think of your PC as a plain piece of paper, every program you run write itself on the paper. Sandboxie works like a transparency layer placed over the paper, protecting your computer.

It’s inevitable that VLC Media Player finds itself in our list, with its ability to open just about any type of video and audio file you throw at it. Among its key advantages is that there is no need for a separate codec such as WinDVD. VLC comes with nearly every codec built in! What’s more, it can play back your files even if the media is damaged! Missing or broken pieces won’t stop VLC. All the video and audio information that remains can be played. As it cleverly acclaims, it plays everything!

Xnview is a free and ease-to-use software that allows the user to view & convert graphic files. It provides a range of image processing functions including altering brightness, contrast, color, resizing & cropping, and much more. It also provides batch processing and batch renaming of files. In addition, you’ll find tools for capturing screenshots and creating basic slide shows, as well as a simple audio player. Besides those standard tools, this app also can convert pics among a wide variety of formats. It’s reported that the program supports more than 400 graphics formats.

EditPlus stands out because it an awesome code editing tool which offers many powerful features for Web page authors & programmers. The many powerful features include syntax highlighting for HTML, CSS, PHP, ASP, Perl, C/C++, Java etc, a seamless Web browser for previewing HTML pages, and FTP commands for uploading local files to FTP server. Additional features include URL highlighting, clip library, search & replace, spell checker, customizable keyboard shortcuts, and more. It was, nevertheless, fast and not clumsy. Overall, It’s a minimalistic but feature-rich tool.

Unlocker is an awesome little program that allows its user with a simple right click on a file or folder to get rid of error message such as “cannot delete the file”, etc. It’s free, quick to download, easy to understand. In an instance, it can kill or unlock either the selected item or all. Additional functions include renaming, moving or copying the selected file. One unique feature is it can remove locks on a directory. Due to its useful functions, Unlocker is regarded by PC users. Therefore we editors feel strongly that this little program is worthy of being noted in the top list.

Avast! Free antivirus was picked for its superior protection quality & its continual improvement in spite of the fact that it remains free of charge. In the new edition, a number of improvements have been made. The new UI makes it easier to use. More appealingly, a new code emulator lets the program evaluate behaviors without allowing a process to run. The new heuristics engine, starting with version 5.0, is designed to proactively detect malware undetectable with normal definitions. All these offer greater control over settings & more detail in reporting compared with other free competitors.

Put aside the fact that ‘Socializing’ has been a hot word this year, it has always been necessary for you to update program regularly so that your applications maintain good performance levels ProgSense is a tool which helps you to update your software easier & quicker. When a must-have app can be used to socialize, naturally it deserves more attention. ProgSense is such a smart tool which makes software updater go social. Through it, you can meet people with similar interests, sharing information, opinions. At the same time, you can ask questions and get answers from experienced users.

As Cloud Computing has been a huge buzz-phrase in 2010, Panda Cloud Antivirus undoubtedly deserves to be recognized as a rising star. Acknowledged as the first free “in the cloud” security service, Panda Cloud Antivirus is only partially installed on your system, while core files reside on PandaLabs’ servers. This leads to the minimal resource usage, a great benefit for users. Users don’t have to manually update the program as the cloud is always up to date. This is achieved by utilizing a constantly updated, real-time database of virus signature files retrieved from users in the cloud.

As social sharing website such as microblog have become increasingly popular this year, people are willing to share things online. Fotobounce allows you to share your categorized photos in a couple of different ways: you can upload your photos to Facebook, Flickr and AirSet with all of your own personalized tagging information. Alternatively you can view your photos remotely via Fotomobile from a PDA such as the Blackberry, iPhone or iPod Touch. Going with the trend, Fotobounce undoubtedly can be called as a rising star.

As the IT industry has been overwhelmed with news regarding cases of privacy invasion throughout 2010, naturally privacy has become a catchy word. Free Hide IP, a tool which helps you to protect your IP privacy, more certainly qualifies as a rising star. Use Free Hide IP to hide your real IP address for free. It guarantees anonymized web surfing and safety from hackers, all with a single click.

As we reach the end of 2010, developers at TuneUP have been scrambling to release their 2011 edition. TuneUp Utilities was picked out primarily because it’s the 2011 edition. And more so because of its longtime reputation for providing excellence. It has been highly regarded as the top system optimization tool. As the latest version, TuneUp2011 does a fantastic job of cleaning up your PC to make sure it runs faster, more smoothly. Compared with the previous version, TuneUp Utilities 2011 adds new tools, such as Turbo Mode, which is able to turn off unnecessary background processes instantly.

AweSyn was elected because of its synchronization function between Lotus Notes & Google Calendar. With millions of users worldwide, Lotus Notes is one world-famous software platform. It provides a powerful messaging, calendar planning, and collaboration enterprise software platforms. Equally popular Google provides both personal and business applications, including Google calendar. When AweSync associates its name with both Lotus Notes & Google, it’s inevitable that AweSync will be a success. This is represented by the number of downloads in the short period of time following its launch.

AVG Anti-Virus Free Edition was included for one of its new functions. Its new social Networking Protection, an innovative tool that scans in real time any link shared on Facebook or MySpace, brings peace of mind to users. As we know, at present the most effective way for spreading malware is social networks. The social networking protection is achieved by its link scanner feature which scans links posted on Facebook and MySpace.A green tick will appear next to safe links and a red X next to unsafe ones. Also it adds a notice below the link stating that the link has been evaluated by AVG.

Facesmooch is an enhancement tool for Facebook. It brings smileys, emotions and much more to your Facebook Chat. This enhancement lets the user have more fun with facebook friends by allowing users to express more emotion. Facebook, assuredly, is one of the biggest internet stars of this year. Therefore, users’ interest in FaceSmooch continues soaring beyond expectations.

How popular has the term ‘high definition’ become? You can get an idea from the fact that ‘High Definition’ has become the first choice in so many publicity campaigns for advertising Notebooks, TVs, PSPs among other electrical equipment. The popularity of ‘High Definition’ has kept rising throughout the year. Hence, Splash PRO, which is designed and optimized for HD, benefits from the fame of HD. As an ultimate HD player, Splash PRO ensures the user is able to enjoy your videos like never-before with smooth motion, crisp details and vivid colors.

Logon Screen is picked out as a rising star thanks to Windows 7. How prevailing is Windows 7? Windows 7 had already got hot before released. As Amazon said, a day before Microsoft releases Windows 7, the operating system had become the best-selling pre-order product of all time. Usage of Windows 7 has surpassed that of Windows Vista in August 2010. Logon Screen is a small and simple program that will help you change Windows 7 logon screen background with a push of a button. Making Windows7 more favorable, Logon Screen fairly easily wins favor. The high download number per week proves it.

Think of the original ‘giant’ of the space: Napster. It’s legal battles – which it lost – just made future filesharing entrepreneurs think a little bit outside the box. The dead wood was lost and a new, better, way of approaching the filesharing issue was borne. Services that we now consider to be ‘old timers’ – Ares and of course LimeWire – rose like Phoenixes out of the ashes to dominate the new market. If LimeWire is taken down by this move, then no doubt the industry will move onwards and upwards again. Ares and its brethren are always, it seems, two steps ahead of the game.

Factors that determine how much mortgage you can afford

• The main factor that determines your mortgage affordability is your debt-to-income ratio. By checking your debt-to-income ratio, the mortgage lenders decide how much of mortgage loan you can manage to repay and accordingly they fix the loan amount that they are going to approve. Your debt-to-income ratio actually shows that how much of your income is spent for paying off your debts. So, higher is the debt-to-income ratio, lower are your chances of getting a big mortgage loan with low interest rate.
• In general, the mortgage lenders see a debt-to-income of 36% as the upper limit. If your debt-to-income ratio is higher than 36% then you may not get a mortgage loan of your desired amount or you may have to pay higher interest rate on your mortgage loan. With a very high debt-to-income ratio you may even be denied of a mortgage.
• Under some special mortgage programs like Federal Housing Authority Mortgage Program and Veteran Administration Mortgage Program, you can get a mortgage loan even with a debt-to-income ratio higher than 36%. There are also some private lenders who can offer you a mortgage loan with a high debt-to-income ratio like 45%. But, generally such mortgages carry high rates of interest.
• As the debt-to-income ratio is so much important in determining how much mortgage you can afford, you should put enough effort in lowering the ratio much before you apply for any mortgage.
• Sometimes the mortgage lenders also check that how much of your income is going towards household expenses. They want to see that no more than 28% of your total income is spent under the head of housing expenses.

To make an office paperless the most important thing is document-scanning system. Many document-scanning systems are available in the market with some common and individual features. Not all the systems are applicable for all the business farms. Business farms have their own individual requirements. As a buyer, they have to choose their software with care so that it must go with their business needs.

As an executive, if you want to buy a system for your farm you have to be careful about your business needs and the technology knowledge of your employees. Make a study on them before going out for buying a system. Document scanning systems are available in different categories with different features. Choose one that has as many as automatic features to eliminate manual indexing and goes with your business needs and goals.

Here are some helpful tips for you for buying a document scanning system.

1.      Choose the system that has easy, speedy and accurate searching option. Searching via barcodes or Optical Character Recognition (OCR) are two excellent way. Barcodes can recognize documents more speedily and accurately than the OCR. However, OCR is not as quick and accurate as barcodes but it has the advantage that it can recognize the documents that were not designed with scanning in mind. So choose a system that uses any of the searching systems.

2.      Choose a user friendly system as it will save your time in setting up, training staff and supporting the document scanning application. A user-friendly system will help your staff to cope with the new system within a short span of time so take it as a paramount consideration.

3.      Take care of license type like, is the system workstation or license server based or any limits like monthly page limits is applicable to it.

4.      Most scanning systems are limited to the Windows user environment. So make sure that your environment is Windows user environment or choose one that will applicable to all available user environment

5.      Take care about the way in which it indexed exported data. Does it use keywords to indexed data?

6.      To scan your data you have to use a scanner. Be careful about the drivers that are used.

7.      Use a system that will support a multifunctional printer. A printer with multiple functions will make your system more reliable.

8.      Be sure about the file type that your system will support and about the file type that you want to create.

If you are still thinking whether you will make a automatic document storage system for your office or not, I can only suggest you to go ahead and make your office paperless and then look at the changes. It will make your office more specious and bring efficiency among your employees. Just choose the document scanning system with great care be tension free about your documents. TDN9K26YGX6Q